Frequently Asked Questions
Below you will find the answers to the questions we get asked the most. If you have a question that's not answered here feel free to contact us. Our contact details are on our homepage.
Q: Do you service/repair strimmers/chainsaws/hedge cutters/leaf blowers as well?
A: Yes, we do this for our existing lawnmower customers. At the same great competitive price as our lawnmower servicing.
Q: Will you take my equipment away with you?
A: This depends! Please see the answers to the questions "I'm a new customer, what happens next?" and "I'm a returning customer".
Q: Your prices are too cheap. what's the catch?
A: Thank you for noticing! There is no catch. We are a small company and we strive to keep our overheads low. Our values are centred around giving our customers a great service at a great price. We want to grow our customer base via the personal recommendation of our existing customers.
Q: I'm not sure what's wrong with my mower, can you have a look at it?
Q: Why do a lot of your fees say "plus parts if required"?
A: You may not need any new parts, or you might want to source and supply the parts yourself and just get us to fit them for you.
Q: I'm a new customer, what happens next?
A: Get in touch with us by phone or email. Let us know what you'd like us to do (fit a part, do a repair etc). We'll arrange a convenient time for you to drop it off or for us to collect from you. We'll make an assessment of the general condition of your equipment, and note the make and model details. We'll carry out the work you've requested and deliver your equipment back to you.
Q: I'm a returning customer
A: Firstly, thank you for choosing us again! Returning/existing customers become eligible for our mobile service. We'll come to your premises at a time convenient to yourself and carry out a service there and then. If the equipment is left somewhere safe where we can access it then you don't even need to be at home!
Q: Why do you note the make and model of my equipment?
A: This is purely for both your and our convenience. If in the future you need a new part and you want us to source it for you we'll already know what equipment it is for.
Q: Why should i choose you to service/repair my equipment?
Q: What happens if you find something wrong with my equipment while you're working on it?
A: If we find something minor then we'll simply advise you of this with your invoice. If it is something major (or could affect the safety of the person operating the machinery) we'll advise you of this as soon as possible and ask you what you want us to do. We will not carry out any work that would increase the cost to you without advising you first to establish if you wish us to proceed or not.
Q: My Ride-on doesn't start/drive. How much will you charge to collect it?
A: This is not a straight forward thing to answer unfortunately. Our additional fee for collecting non-running ride-on machinery is purely to cover the additional time that it may take us to collect/load that machinery. If the machine doesn't start and drive but it can be easily pushed along you should budget for an additional part hour at our hourly rate. If the machine is not able to be easily pushed along (i.e. it has four flat tyres, a seized wheel, axle or gearbox etc) you should budget more as it will take us more time to recover and load it.